​​​​Privacy Policy

Effective: May 1st, 2020

I. Introduction

Tele E MD, LLC on its own behalf, owns and operates the websites located at www.teleemd.com and various mobile applications (collectively, the “Website” or “Websites”). Through these Websites, Tele E MD offers various online services that enable visitors to the Websites (“Visitors”) to receive access to various types of healthcare information and information about Tele E MD’s services (“Services”).

Through this policy, Tele E MD acknowledges that the privacy of information is of great importance to the Visitors.


II. Applicability of this Privacy Policy

This Web and Mobile Privacy Policy (“Privacy Policy”) describes what information Tele E MD collects about Visitors on the publicly available portions of the Websites and how that information is used.

This Privacy Policy does not apply to information collected from Visitors who register and log-in (“Members”) to the password protected and secure portions of our websites and mobile applications (“Secure Platforms”). These Secure Platforms allow Members to perform certain transactions (e.g. initiate a case) and use Tele E Md Services. All information stored and collected by Tele E MD or added by Members into such Secure Platforms is identifiable, protected health information (PHI) and therefore governed by the Health Insurance Portability and Accountability Act (“HIPAA”). How Tele E MD uses and discloses such PHI shall be in accordance with Tele E MD’s Notice of Privacy Practices.   


III. Agreement to this Privacy Policy

A Visitor’s access and use of the Websites is subject to the Visitor’s agreement with this Privacy Policy and the Web and Mobile Terms and Conditions. By using the Website, the Visitor expressly agrees to the terms of this Privacy Policy and consent to the collection and use of information as discussed in this Privacy Policy.

If the Visitor does not agree with this Privacy Policy, the Visitor may not access or use the Websites for any purpose.


IV. Modifications to this Privacy Policy

Tele E MD may revise this Privacy Policy regarding the collection of information at any time. Should this Privacy Policy change materially, Tele E MD will give notice to Visitors by posting a notice regarding the new policy on the Websites. The revised Privacy Policy will be effective as of its posting unless otherwise stated.

By accessing or using the Website after such changes are posted, Visitors agree to all such changes.


V. Collection, Use and Disclosure of Information

Either Tele E MD or a third-party vendor on behalf of Tele E MD may automatically collect information while Visitors browse the Websites. Tele E MD may collect such information by tracking, or asking a third-party vendor to track, Vistior click-stream activity when such information is not tied to a user ID through the use of “cookie” technology or by tracking internet protocol (IP) addresses, as explained below.

Tele E MD will collect some basic information about Visitors and their devices, including, but not limited to:

  • IP address (the computer’s address on the Internet)
  • Operating system (e.g. Windows Vista)
  • Browser software (e.g. Microsoft Internet Explorer, Firefox)
  • Internet Service Provider (e.g. AOL)
  • Geographic location (e.g. Boston, Mass.)
  • Type of device (e.g. iPad, desktop)
  • Mobile device crash information
  • Locale and language of device and whether it has fingerprint/face sensors
  • Dates and times Vistior accessed and used the Website, features Visitor used in the Website, and how long Visitor used the Website overall
  • Links Visitor click and pages Visitor view within the Website
  • Pages Visitor view before and after Visitor leave the Website

The Information collected from Visitors on the Websites may be shared with Tele E MD suppliers and vendors and used in the aggregate to create summary statistics that help Tele E MD analyze the Websites’ usage trends, assess what information is of most and least importance, determine technical design specifications, arrange the Websites in the most user-friendly way, and identify system performance or problem areas.

By continuing to use the Websites, Visitors hereby consent to the use and disclosure of Visitor’s Information as set forth below:

  • within Tele E MD or with Tele E MD service providers such as a cloud service provider for data storage;
  • with Tele E MD financial, insurance, legal, accounting or other advisors that provide professional services to Tele E MD;
  • to respond to a subpoena, order, legal process, or government request;
  • to protect, establish or exercise our legal rights or defend against legal claims;
  • to investigate, detect, suppress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or physical safety of any person;
  • if Tele E MD is to be sold, merged, or amalgamated or substantially all of Tele E MD assets are to be sold or disposed of, Visitor personal information may be transferred to a potential purchaser if, and to the extent necessary, it is required for the purposes of deciding whether to proceed with the proposed transaction and completing it. If such a sale, merger, acquisition, or disposal is completed, Tele E MD will use reasonable efforts to direct the transferee to use personal information Visitor have provided to Tele E MD in a manner that is consistent with this Privacy Policy. Following such a sale or transfer, Visitor may contact the entity to which Tele E MD transferred Visitor personal information with any inquiries concerning the processing of that information; or
  • as otherwise required by law.

VI. Cookies

Tele E MD uses “cookies” to help Visitors better navigate the Websites. A “cookie” is a small piece of information sent by Tele E MD Health’s web-based applications that are stored by Visitor’s web browser on Visitor’s computer’s hard drive.


VII. Visitor Rights Regarding Personal Information


(a) Amendment. 

Visitors have a right to request that Tele E MD amend or delete the Personal Information it collects from your use of the Websites if Visitor believe it is incorrect or incomplete, and Visitor may request an amendment or deletion for as long as the Personal Information is retained by Tele E MD. Visitor must submit Visitor request in writing to Tele E MD and provide a reason to support the requested amendment. Tele E MD may, under certain circumstances, deny Visitor request by sending Visitor a written notice of denial.


(b) Withdrawal of Consent. 

Subject to applicable law, Visitor may withdraw Visitor’s consent to uses and disclosures of Personal Information as outlined in this Privacy Policy. Visitor must submit Visitor’s request in writing to Tele E MD. Withdrawing consent does not invalidate consent to any collection, use or disclosure of Personal Information to which Visitor consented before consent was withdrawn. If Visitor withdraw consent, or refuse further consent, Tele E MD’s ability to offer services to Visitor may be limited.


VIII. Contact and Notice

Tele E MD may be contacted or sent notices regarding this Policy by submission to the Tele E MD Privacy Officer by mail or electronic means as follows:

Tele E MD Privacy Officer
1508 Baltusrol Dr.
Marion, IL 62959
Email info@teleemd.com